Refund Policy

Effective Date: 18 January 2026

At TinkerTrove, we aim to ensure you are satisfied with your purchase. This Refund Policy explains when and how refunds are issued for products purchased from tinkertrove.shop.

This policy should be read alongside our Delivery & Returns Policy and Terms & Conditions.

1. Eligibility for Refunds

Refunds may be issued if:

• The item is faulty, damaged, or defective on arrival

• You received the wrong item

• The item does not match its description

Refund eligibility depends on whether the item is new or used, as outlined below.

2. New Tools

Change of Mind

• New, unused items may be returned for a refund within 14 days of delivery

• Items must be unused, in original condition, and in original packaging

Faulty or Incorrect Items

• If a new item is faulty or incorrect, you are entitled to a refund, repair, or replacement in accordance with UK consumer law

3. Used Tools

Due to the nature of used tools:

• Change-of-mind refunds are not accepted for used items

• Cosmetic wear, marks, or signs of use are not grounds for a refund if clearly described

Refunds for used tools will only be issued if:

• The item is faulty beyond normal wear

• The item does not match its description

4. Non-Refundable Items

Refunds will not be issued for:

• Items damaged due to misuse, neglect, or improper handling

• Items returned incomplete or altered

• Items returned without prior approval

5. How to Request a Refund

To request a refund, please contact us within the applicable return period and provide:

• Order number

• Reason for the refund request

• Photos or evidence (if the item is faulty or damaged)

Email: info@tinkertrove.shop

We will review your request and provide instructions if approved.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect

• We recommend using a tracked delivery service

• We are not responsible for items lost during return shipping

7. Refund Processing

• Refunds are issued to the original payment method

• Once the returned item is received and inspected, refunds are typically processed within 5–10 business days

• Original delivery charges are non-refundable unless the return is due to our error

8. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

• Check with your bank or payment provider

• Contact us if the issue persists

9. Statutory Rights

Nothing in this Refund Policy affects your legal rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: info@tinkertrove.shop